FAQ

About Membership Registration

Is there a cost to register as a member?: Membership registration is free.
I would like to change my membership information, such as my registered address or phone number.: Please change your registration information from My Page.
I don't know my password and can't log in to the member site.: Please go to the password reset page to have your password reissued.

Can I return or exchange items I ordered?: For more information, please see our Returns and Refunds Policy .
I haven't received an order confirmation email: There may be cases where emails addressed to you are judged as junk mail or spam and are not delivered.
Please add "@susurulab.co.jp" to your receive domains and try again.
Also, please be sure to check your "Junk" and "Trash" folders.
Please note that some mobile phone email addresses may not be able to receive emails.
Can I change the delivery address after placing an order?: In principle, this is not possible.
Can I have it wrapped as a gift?: We do not provide gift wrapping.

Q1.What payment methods are available?: The payment methods available on this site are:
Credit card
Convenience store payment
Cash on delivery
Bank transfer
Please note that the payment methods available are subject to change.
What credit card brands can I use?: We accept payment by the following credit cards.
Credit card brands
VISA
MASTER
AMERICAN EXPRESS (AMEX)
JCB
Diners Club
Please note that the credit card brands that can be used are subject to change.
Regarding the timing of payment: If you choose to pay by credit card, payment will be made at the time of your order.
* The withdrawal date will vary depending on your card.

When will the product arrive?: [About Rich Tonkotsu Pork Musou] Shipment will occur 7 days after your order.
[Regarding other goods] Items will be shipped within 7 days of your order.
How much is the shipping fee?: [About Rich Tonkotsu Pork Musou]
1,000 yen (excluding tax)
*Shipping costs are the same whether you order 1 or 2 items.
*2,075 yen (excluding tax) for Okinawa and remote islands

[Other goods]
Free shipping for purchases over 10,000 yen
Can I specify a date and time?: We cannot specify a date and time.

I want to return the product because it is not what I expected.: As a general rule, we do not accept exchanges or returns of products.
If there is a delivery error due to our website, such as a defective product, the wrong color, or the wrong size, please contact us within 3 days after receiving the product.
I received a defective product or a product different from what I ordered.: If there is a delivery error due to our website, such as a defective product, the wrong color, or the wrong size, please contact us within 3 days after receiving the product.

[About Rich Tonkotsu Pork Musou]
Watanabe Seimen Co., Ltd.
TEL:0120-48-2331

[Other goods]
Please contact us using the inquiry form .